The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in value toward the purchase of a new qualifying Galaxy device. You'll also find answers to common questions about the trade-in process below. Ready to trade in your old device? Learn how to prepare your old device for return by properly resetting and removing sensitive information. If you cannot send your package using FedEx, you can use an alternative shipment service but must include the bottom half of the pre-paid mailing label inside the package to help up track your order. Do not drop the package in a FedEx box because we will not be able to confirm your shipment. Please take the package to a FedEx Ship Center and hand it to a representative. Step 5 - Drop the box at a FedEx Ship Center If you do not have a printer, the FedEx Ship Center can print the label for you. Remember to remove or cover any old shipping labels. Please tape all four sides of the label with clear packing tape to the outside of the box. Your shipping label is attached to your trade-in welcome email. Step 4 - Attach your pre-paid shipping label Use clear packing tape to seal all open edges on the shipping box.

Remove and place the lower half of the shipping label, provided via email, inside the box to ensure your order is processed correctly. Step 2 - Place the device in the center of the shipping boxĬushion the device on all sides to prevent shifting that could damage the device in transit. Wrap the device with plenty of packing material such as recycled or reused paper, bubble wrap, or foam.

Fedex dropbox location